Refund Policy

Updated August 30th, 2026

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Appointment Scheduling & Payment

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• You may schedule individual services (such as sound bath sessions, yoga, energy-based work, or breathwork appointments) through our Site. We use Wix.com (an encrypted credit card gateway) to securely handle payments. By submitting your payment information, you authorize us (and our payment processor) to charge you for all requested Services.

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• PAYMENT IS DUE PRIOR TO THE CLASS by the Payor who has purchased the class time, training time, or event time.

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• WE DO NOT ACCEPT CASH OR CHECKS ON PREMISES or ALLOW FOR AT-TIME-OF-CLASS PAYMENTS, however IF THERE IS AN AVAILABLE SPOT a person that is on premises may still purchase the class through our website on their own mobile phone, tablet, or laptop.

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Recurring Billing

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• Memberships. Any membership fees or subscription fees will be billed at the beginning of the paying portion of your membership and each month, quarter, or year thereafter unless and until you cancel your membership. We automatically bill your payment method each month or year on the calendar day corresponding to the commencement of your paying membership. We reserve the right to change our billing timing including if your payment method has not successfully been charged. Other than a cancellation by Paths to Restoration for reasons other than a violation of these Terms in accordance with Section 16 of the Terms of Use, payments are non-refundable and there are no credits for partially used periods. Following a cancellation by you, however, you will continue to have access to your Paths to Restoration account through the end of your current billing period.

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• Membership Cancellation: Memberships can be ended/canceled prior to the billing of the next cycle. Refunds are not given if you wait until after the first of the month or the automatic date when the billing cycle of your membership is usually withdrawn.

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Cancellation / Refund Policy

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• Cancellation Window: We DO NOT allow for any cancellations or rescheduling if you fail to attend your appointment time for the class you have booked and have not contacted us IN WRITING (email) OR on the website to cancel and request a refund of your booked class. Those who have purchased a class or event with their form of pay have a 24 hour window to request to reschedule or receive a refund to the email info@pathstorestoration.com, otherwise it is considered a no-show and funds will not be returned.

 

• Payment & Timeliness. THE PAYMENT IS DUE PRIOR TO THE CLASS by the Payor who has purchased the class time, training time, or event time. WE DO NOT ACCEPT CASH OR CHECKS ON PREMISES or ALLOW FOR AT-TIME-OF-ATTENDANCE PAYMENTS. Paths to Restoration, LLC is a cashless business, meaning NO CASH IS STORED ON THE PREMISES OF PATHS TO RESTORATION. The class window for purchasing a class is until the class period starts, at which time the door will be shut and locked from the inside to protect personal belongings held in our waiting area during class time. If you are running late and unable to make it, please do not knock on the door. Contact info@pathstorestoration.com to be helped to reschedule a similar class, or if that is not possible to instead receive a refund. You have a 24 hour window in which to do so.

 

• Payments for Children. Paths to Restoration does provide an option and some classes that certain ages can attend with an ensuing ticket. The information on the age expectation is there due to developmental expectation and past experiences with age limitations for younger attendees (boisterousness, interruption, talking during sessions, etc.) Most classes require the age to be at least 12 years old, unless otherwise noted in the class description. If you bring your child who is younger than 12 years old to the class and there is disruption, you may be asked to leave. You may also be provided an opportunity to reschedule to a class that may be more appropriate, but only if it is available; if one is not available, it may be a forfeiture of the session due to policy breach. PLEASE DO NOT PURCHASE A CHILD TICKET FOR ANOTHER ADULT - all adults must create and have their own profile in order to sign the waiver. Purchasing a child ticket instead of an adult ticket for an adult may result in an automatic refund and inability of that adult to attend the session.

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• Lost Items. Paths to Restoration is not responsible for stolen or missing items that have been misplaced or taken from the vestibule, lobby or waiting room, Forrest Room, or left in any room on the premises of 107 Montrose Ave. Attendees are solely responsible, although the company will do as much as we can to provide a safe and secure space for holding personal items. We lock the door during our classes and events, however, we cannot ensure 100% that the door will remain locked or that items will be completely safe due to the nature of the shared space. If there is an item you are significantly concerned with leaving in the lobby, you may bring it to your mat. Phones must be off or put on DO NOT DISTURB or Airplane mode, especially if brought into the Forest Room.

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• Payor Responsibility. The Payor is fully and completely responsible for ensuring they will be able to attend what they have paid for prior to paying and is aware that they may receive a refund ONLY by emailing the business via info@pathstorestoration.com in the 24 hour window.

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• Extenuating Circumstances: If an emergency or extenuating circumstance arises, please contact us at info@pathstorestoration.com. While we cannot guarantee a refund or reschedule outside of policy of the 24 hours, we will evaluate on a case-by-case basis.

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• Instructor Change. Classes/events are run by instructors who are human beings. In the event of a cancelled class due that instructor's personal needs, you will receive your money back if the class is fully canceled. Our instructors however have provided us alternates/subs, which we do our best to announce prior to the class in the case of absence. If you attend the class in half or in full despite not appreciating the instructor yet have received services, we unfortunately at this time do not offer a money back guarantee. In the future if this changes we will alert our community.

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• Bundles. Bundles are a one-time purchase set of classes, and multiple bundles can be purchased for the one attendee. Bundles cannot be traded out for use by another person. The attendee who purchased the class agrees that they will be who attends the class. The classes are good in perpetuity to the length of the time that the company can provide classes.

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• Bundle Refunds. If no class has been attended and a full refund is requested, the full amount will be refunded to the account from which it was purchased. If a package is requested for refund, but a class or two classes has/have been attended, regular class costs will be subtracted from the bundle ($20 per class), and the remaining amount for which is unattended will be refunded to the account from which it was purchased. The bundle will at such time be voided, and the free class will not be included in the return policy, leaving the $60 to account for the equivalency of 3 classes totaling $60 at $20 per class. Example: if a person attends 2 of the 4 classes and requests a refund of their bundle, they will receive a refund of $20 for their bundle; $40 refund if only one class was attended. Due to the unique and personal experience of the sound bath we cannot refund at this time due to dissatisfaction for any standard classes attended. All refunds must be requested in writing to Paths to Restoration through our email info@pathstorestoration.com.​​

 

• eGift Cards: Once a class is scheduled with a Paths to Restoration eGift Card, refunds can ONLY be returned back to the Paths to Restoration eGift Card; the Paths to Restoration eGift Card has no cash value and therefore purchases made with a Paths to Restoration eGift Card cannot be returned/refunded to alternate forms of payment such as cash-in-hand, any credit/debit cards, or other alternate forms of payment (Venmo, Paypal, Google Pay, Apple Pay, etc.) Those who cancel and wish to have the class cost refunded to the Paths to Restoration eGift Card must write to us via info@pathstorestoration.com to process the refund. The Paths to Restoration eGift Card can only be redeemed for services/classes provided in the Forest Room, and not for private sessions (massage, other services, etc.) on our premises.

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Integrity and Policy Breach

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• An attendee of a class that promises to pay but does not will be flagged in our Wix online system and will be refused from further purchasing of any service in our main rooms, but not to private services on premises. Please note that we are authorized by you in accordance with your decision to purchase to therein track your past experiences as a form of loss prevention.

 

• We take the safety and comfort of this space very seriously. Flagging will also be used for any attendee that does not follow other policies including: continued attendance without a waiver signed, continued class disruption, harassment on premises of staff or fellow attendees, discovery of theft of others' items, destruction of property, significant intoxication at a class event, or smoking in the building. This is not an exhaustive list, but those actions that could be considered harmful to others may result in an immediate and permanent ban from the facilities, including for private services offered by our contractors.

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